Question Corner

Question Corner:

This week I worked out at the front desk longer than usual so I got to hear some of the questions that we are getting asked on a daily basis.  This week 2 of them really stuck out so I thought I would highlight them here.

1.  How do I forward my student email to my cell phone?

Every cell phone is a little different, but all of them have Settings and then your Account Information.  You are going to want to:

·         Add Account:  Pick Microsoft Exchange or ActiveSync

·         Email address or User name: Your full TCC email address, for example; JDoe65405@student.tacomacc.edu

·         Your password: The same password you use for the portal

·         Server name:  outlook.com

IF your phone does not have Microsoft Exchange you can use IMAP e-mail server settings.

IMAP4 Server:

Server name: pod51004.outlook.com

Port: 993

SSL turned on

Your SMPT/Outgoing server name will be:

Name: Pod51004.outlook.com

Port: 587

SSL turned on

2. In the portal my tabs are blank, I think the Portal is down.

 

No, the Portal is not down.  More than likely you are using Internet Explorer and the image is not refreshing when you click on a link or tab.  It only seems to be an issue with Internet Explorer.  All you have to do is press F5 on the keyboard to refresh the screen or in the address bar click the refresh icon and you will then see tabs again.

The solution that we suggest is that you use Mozilla Firefox for all of your browsing needs here on campus and at home.  This is free software you can download and we feel that it works faster and is much more compatible with Angel and Canvas.  Another Browser that we really like is Google Chrome. 

With both Chrome and Firefox, we are not seeing the refresh issue. 

If you have any questions regarding these browsers or how to set up your email, you can call the Help Desk at 253)566-5176 or send us an email at eLearning@tacomacc.edu. 

Shannon